ECB Training Services is committed to providing quality training and assessment in accordance with the Standards for Registered Training Organisations (SRTOs 2015). As such, ECB Training Services is required to comply with Federal law regarding Privacy and confidentiality of employees, clients and contractors.
The purpose of this policy is to outline how ECB Training Services complies with Privacy Act 1988 and Australian Privacy Principles (APPs).
ECB Training Services is committed to complying with obligation under Privacy Act 1988, and the associated Australian Privacy Principles (APPs), specifically in the way it collects, uses, secures and discloses personal information. ECB Training Services is committed to safeguarding any confidential information obtained by the RTO.
ECB Training Services will ensure :
3.1 Legislation
a) ECB Training Services, although not required to, chooses to abide by the Privacy Act 1988 and associated 13 x Australian Privacy Principles (APPs). b) The APPs came into force on 12 March 2014 and set out standards, rights and obligations for the handling, holding, accessing and correction of personal information (including sensitive information).
3.2 Underpinning Principles
a) Personal Information is defined in the Privacy Act 1988 to mean “information or an opinion about an identified individual, or an individual who is reasonably identifiable: i. whether the information or opinion is true or not; and ii. whether the information or opinion is recorded in a material form or not.
3.2 Underpinning Principles
a) Personal Information is defined in the Privacy Act 1988 to mean “information or an opinion about an identified individual, or an individual who is reasonably identifiable: i. whether the information or opinion is true or not; and ii. whether the information or opinion is recorded in a material form or not.
b) Sensitive Personal Information is defined in the Privacy Act 1988 to mean “information or an opinion about an individual’s” that is also personal information, such as:
3.3 PART 1 – Consideration of Personal Information Privacy
a) Open and Transparent Management of Personal Information. ECB Training Services will :
b) Anonymity and pseudonymity ECB Training Services will :
i. Respect that individuals may not wish to identify themselves when making enquiries on ECB Training Services products and services.
3.4 PART 2 – Collection of Personal Information
a) ECB Training Services will not collect personal information form you unless that information is necessary for one or more of its functions or activities, or is required by law.
b) ECB Training Services advises that it is required by law to collect, hold, use and supply personal information, in accordance with the National VET Provider Collection Data Provision Requirements.
c) ECB Training Services will take reasonable steps at or before the time of collection to ensure that you are aware of:
d) ECB Training Services collects information from you in the following ways:
e) Should ECB Training Services collect information about you from a third party we will take reasonable steps to ensure that the individual is or has been made aware of the matters listed above except to the extent that making the individual aware of the matters would pose a serious threat to the life or health of any individual.
3.5 PART 3 – Dealing with Personal Information
a) ECB Training Services will not use or disclose personal or sensitive information for any purpose other than what it was collected for, unless the relevant person has provided written consent to use or disclose that information in circumstances that are different to those for which it was collected. The circumstances where an exception may occur are:
b) ECB Training Services collects your personal information so as to:
c) Direct Marketing ECB Training Services:
d) Cross Border Disclosure ECB Training Services:
e) Adoption, use or disclosure of Government Related identifiers ECB Training Services:
3.6 PART 4 – Integrity of Personal Information
a) Quality of personal information ECB Training Services will take steps, as are reasonable, to ensure that the personal information it:
b) Security of personal information ECB Training Services will take steps, as are reasonable in the circumstances to:
3.7 PART 5 – Access to, and correction of, Personal Information
i. That giving access to the information would pose a serious threat to the life, health or safety of the individual, or to public health or public safety; or
ECB Training Services has reason to suspect that unlawful activity, or misconduct of a serious nature, that relates to ECB Training Services functions or activities has been, is being or may be engaged in
Giving access would be likely to prejudice the taking of appropriate action in relation to the maters; or
c) When dealing with requests for access to personal information, ECB Training Services will:
d) ECB Training Services does not charge a fee for access to personal information. The exception is re-prints of certification documentation previously supplied.
e) With regard to the correction of personal information held:
ii. Should ECB Training Services refuse to correct information, ECB Training Services will give written notice to the individual that sets out:
Director ECB Training Services ensures that all employees are made aware of this policy and its underpinning legislative requirements, and comply with this policy at all times.
Director ECB Training Services ensures that all clients have access to and awareness of this policy.
All personal information and records are maintained in accordance with Records Management Policy.
All practices for Privacy are monitored by the Director ECB Training Services and areas for improvement identified and acted upon. (See Continuous Improvement Policy)
All transactions are processed in Australian dollars.
When purchasing from ECB Training, card details are transmitted through an application programming interface. Card Details are hosted by VetTrak after processing